Returns & exchanges
Returns & exchanges policy
We want you to love your Pudl suit. If something isn't quite right, here's how our returns and exchanges policy works.
Returns
- You can request a return within 14 days of receiving your order.
- To be eligible for returns, items must be unworn, unwashed, in original condition, and with all tags and packaging intact.
- Return postage is the customer's responsibility.
- Shipping costs are non-refundable.
- Once your return is received and approved, we'll process your refund to your original payment method.
Exchanges
- If you need a different size or colour, we're happy to help.
- You cover postage to send the original item back. We cover the cost of sending the replacement item to you. This helps us keep waste low and ensures your Pudl suit fits perfectly.
Condition requirements
We can't accept returns or exchanges on:
- Items that have been worn outdoors.
- Items with marks, scents, or damage.
- Items missing tags or original packaging.
How to start a return or exchange
Just email us at hello@pudl.co with your order number and what you'd like to do. We'll guide you through the next steps.
For UK return:
Carnbrea, Malvern England WR144EH, United Kingdom
For US return:
triobel llc Attn: Receiving Dept. 41180 Vincenti Ct. Novi, MI 48375